What’s next for commercial insurance broking?
The increase of digitization is great for ease and convenience in many aspects of our lives. But it has created many questions for our industry, including: How can brokers and insurers be future-ready? How does ‘being digital’ add value to a price-driven playing field? How can we improve customer service?
These questions, amongst others, are being asked by everyone involved in commercial broking today, and hundreds of pages have been written on the subject.