Delivering value for you and your customers
Our platform offers many benefits for you and your customers – increasing customer value and driving down operational costs, whilst delivering greater ease and relevance across your services and touch-points.
By placing customers at the heart of your business, HUGHUB unlocks the real value to be gained from offering families full protection.
- Better overall performance for you and better service for your customers.
Benefits for business
- Improved business performance Business growth, increased profit, maximised operational efficiency
- Exceptional customer experience Improved sales and service journeys. Intuitive, relevant and easy
- Enhanced conversion, cross and upsell Drive through our customer journey and intelligent marketing
- Increased retention From more connected, engaged customers with deeper relationships
- Greater customer lifetime value Improved multi-product holding, encouraging retention and profitability
- Lower operational costs Flexible technology, speed to market and increased digital self-service
- Creating a dynamic omnichannel environment Unifying existing legacy systems, integrating disparate customer channels
- Better business decision-making Effective performance reporting, aided by intelligent customer insight
- Differentiation against competitors Better service increased relevance and customer satisfaction
Benefits for customers
- All your insurance in one place Whether general insurance, life and health or commercial lines
- Easy access to protection, whenever needed Access to all documents and services 24/7, when they need them most
- Simple, convenient and flexible Intuitive self-serve portal, offering purchase and ongoing service journeys
- Personalised experience – recognising value Customers feel known and recognised through pre-population of data, personalisation and full ‘relationship’ view
- Great user experience Common across all platforms, technology and data-enriched – ensuring an easier and more effective engagement
- Building on the trusted personal relationship Evolving digital channels to broker standard levels of service